FAQ

Question 1: What is the estimated delivery time for my order?

Our products are shipped by our reliable supplier, who operates production hubs oversea. Delivery times may vary depending on your location. Typically, we anticipate that customers will receive their items within 10 days. If you have not received your product within 15 days or have any delivery-related inquiries, please don't hesitate to reach out to us.

Question 2: Can I request a refund if I am dissatisfied with an item?

We strive to ensure that our customers have a positive shopping experience with us. If you encounter any quality issues, we sincerely apologize. Please get in touch with us and provide us with the necessary details. Once our investigation is complete, we will process a refund for you. Please be aware that certain products may not be eligible for returns or refunds. For more information, please consult our return and refund policies.

Question 3: Is it possible to modify or cancel my order?

Since our supplier will ship items directly to your doorstep, it may be challenging for us to make changes to your order. Nevertheless, if you wish to alter your order, please contact us promptly so we can notify our supplier to halt the shipment. We will keep you informed regarding the status of the cancellation request.

Question 4: Will I incur any taxes or fees for my purchase?

We do not impose any additional charges beyond our retail prices. Any extra costs incurred are not charged by us, and we are not held liable for any additional fees.

Question 5: Can I use the designs, logos, or images from this website?

The designs, logos, and images displayed on this website are the exclusive property of Sleepy Seven and our supplier, and are protected under copyright laws.